Refund policy
At Empire Equipment Company, we want every purchase to be the right one. If you need to return an item, please review the guidelines below. Following these steps ensures your return is processed quickly and your credit is issued without delay.
Step 1 — Get a Return Authorization (RMA)
Before sending anything back, you must contact Empire Equipment Company to obtain a Return Material Authorization (RMA) number.
- Call or email our team to request your RMA number.
- Write or attach the RMA number clearly on the outside of the return carton.
- Returns received without an RMA number cannot be credited.
Note: You are responsible for all return freight charges.
Equipment Returns
Credits for equipment returns are based on the time elapsed since your invoice date:
| Timeframe | Credit Issued | Conditions |
|---|---|---|
| Within 30 days | Credit less 10% restocking fee + original freight | New, unused, undamaged in original crate/packaging |
| 31–180 days | Credit less 15% restocking fee + original freight | New, unused, undamaged in original crate/packaging |
| After 180 days | No returns accepted | — |
- If the original crate or packaging is missing, an additional repackaging fee applies (minimum $50.00).
- Special-ordered equipment may not be eligible for return.
Note: This return policy does not cover freight-damaged equipment. If your shipment arrives damaged, refuse it back to the carrier or contact Empire for further assistance.
Parts Returns
The same timeframe schedule applies to parts returns:
| Timeframe | Credit Issued | Conditions |
|---|---|---|
| Within 30 days | Credit less 10% restocking fee + original freight | New, unused, undamaged in original packaging |
| 31–180 days | Credit less 15% restocking fee + original freight | New, unused, undamaged in original packaging |
| After 180 days | No returns accepted | — |
- Special-ordered items and electrical parts are not eligible for return under any circumstances.
Non-Stocked Items
- Non-stocked items are returned to the original manufacturer or vendor.
- Restocking fees for non-stocked items are set by the vendor and will be deducted from your credit memo.
Quick Reference
- ✅ Always get an RMA number before shipping anything back.
- ✅ Mark your RMA number clearly on the outside of the carton.
- ✅ Items must be new, unused, and undamaged to qualify for credit.
- ✅ Return within 30 days for the best credit rate (10% restocking fee).
- 🚫 No returns accepted after 180 days from invoice date.
- 🚫 Special-ordered products and electrical parts may not be returnable.
Have questions about a return?
Our team is here to help. Reach out to us at 1-800-722-6075 before sending an item back.